I usually spend some time every day at my San Francisco Bay Area immigration law office making inquires on pending cases. It is a frustrating process because I rarely receive answers and when I do, they usually are not helpful.
United States Citizenship and Immigration Services (“USCIS”) has recently released guidance on how to make inquiries at their Service Centers. They provide a three step process. The first step is to call their National Customer Service Center at 1-800-375-5283. If the issue is not resolved in 30 days, you proceed on to the next step which is to email the USCIS Service Center where your case is pending. The email addresses are:
|California Service Centerfirstname.lastname@example.org|
|Vermont Service Centeremail@example.com|
|Nebraska Service Centerfirstname.lastname@example.org|
|Texas Service Centeremail@example.com|
If there is no response to the email, you proceed to the last step which is to notify the USCIS Headquarters office of Service Center Operations by email at SCOPSSCATA@dhs.gov. The notice indicates that you will receive a response from this email within ten days.
It remains to be seen whether this system actually works. I will try it out in a few cases and will report back what happens.